Ealing Council provides council housing services for residents in the borough of Ealing. Our housing services cover a wide range of support for tenants and leaseholders, including:
- Managing your rent and tenancy
- Information for council leaseholders
- Community engagement and support
- Housing performance standards
- Service standards co-designed with residents
- Right to Buy information
- Complaints and feedback
Our Housing Service Standards set out what you can expect from us, including response times and the quality of service. These standards have been developed in partnership with residents and reviewed by our Resident Housing Forum and Independent Housing Board.
We are committed to providing clear, accessible, and responsive housing services. Whether you need help with your rent, tenancy, repairs, or have questions about your lease, our team is here to support you.
How to access council housing services:
- Online via My Account – manage your housing account, pay rent, request repairs, and more
- By phone – dedicated lines for housing enquiries and emergencies
- In person – visit our main office at Perceval House or other council offices
Eligibility: Council housing is available to eligible residents of Ealing. For information on applying, tenancy requirements, or leaseholder support, please visit our website or contact us directly.
Cost: Council housing rent and service charges apply as per your tenancy or lease agreement. For details, see the 'Your rent' section on our website.
Complaints and feedback: We welcome your feedback and are committed to resolving complaints promptly. Visit our website for details on how to submit a complaint or compliment.