Dementia Support Line

The Dementia Support Line is Alzheimer's Society's dedicated telephone service for people affected by dementia. Trained Dementia Advisers provide information, guidance and signposting to the right support. It can help with questions about diagnosis, caring strategies, access to social care, staying independent for longer, and making arrangements such as a Lasting Power of Attorney. The advisers can also signpost to organisations offering legal or financial advice for benefits and grants. Who can use it: people worried about a dementia diagnosis, people living with dementia, and carers seeking practical support. What you’ll get: - Clear information about diagnosis, care options, and social care access - Practical advice on staying independent and planning ahead (e.g., Lasting Power of Attorney) - Signposting to relevant services and organisations for legal/financial guidance - Emotional support and someone to talk to during a challenging time How to access: - Call the Dementia Support Line at 0333 150 3456. Opening hours: Mon–Wed 9am–8pm; Thu–Fri 9am–5pm; Sat–Sun 10am–4pm. If you’re in an emergency, call 999 or 111. - For people with speech or hearing difficulties: Relay UK can be used to call 0333 150 3456; SignVideo is available to access a BSL interpreter. - Welsh language support: 03300 947 400. - For languages other than English and Welsh, a language translation service can be arranged by calling the main line and requesting an interpreter. Cost: - Calls are charged at standard local rate. Additional notes: - A Dementia Support Line leaflet is available to download; see the page for a PDF with more details. - The service also offers information on related dementia support options and resources on the Alzheimer’s Society site. This service is suitable for anyone affected by dementia or concerned about a dementia diagnosis seeking reliable information and next steps.