Tenants Advice is here to help tenants across the UK who are living in unsuitable or unsafe housing. If your landlord has failed to repair issues in your home, you have rights – and we can help you take action.
Our free helpline and claims management service support tenants with housing disrepair claims, including problems such as:
- Damp and mould
- Ongoing leaks
- Rotten windows and doors
- Rodent, cockroach, and pigeon infestations
- Faulty or non-functioning boilers and heating systems
We offer no win, no fee agreements, so you pay nothing unless your claim is successful. If you win, our panel solicitors deduct 25% of any compensation awarded plus VAT. There is a 14-day cooling-off period after signing, so you can cancel at no cost during this time.
Our team advised over 56,700 households in 2024. We understand that every tenant’s situation is unique, and we are committed to supporting people with varied experiences and complex needs. We offer advice in braille for those with visual impairments, text/WhatsApp and text relay services for those who are hard of hearing, and support in multiple languages for non-English speakers.
How it works:
- Report your housing issues to your landlord first.
- If repairs are not made in a reasonable time, contact us for free advice or to start a claim.
- We’ll guide you through the process, help establish your rights, and refer you to a solicitor if needed.
Opening times: Monday to Friday, 8:30am – 6:00pm; Saturday, 10:00am – 2:00pm; Bank holidays closed.
Take the first step towards a safer and more comfortable home. Call our free helpline or email us today.