The Urgent Care Team (West Kent) provides rapid, nurse-led nursing and rehabilitation care to people in their own homes, helping to prevent unnecessary hospital admissions and supporting safe hospital discharges. This service is available 24 hours a day, every day of the year, exclusively for residents of West Kent.
What we offer:
- Crisis response nursing with a two-hour, four-hour, or 24-hour response to referrals, determined by telephone triage.
- Unscheduled nursing care out of hours, including management for patients at the end of their life.
- Clinical interventions such as IV therapy, end of life care, symptom management, wound care, pressure ulcer management, and bladder and bowel care.
- Facilitation of admission to community hospitals for patients requiring rehabilitation.
How it works:
- Short-term care is provided for up to seven days. On discharge, patients are referred for long-term support as needed.
- The team includes a Team Lead Coordinator, Quality Lead, Registered Nurses, Assistant Practitioners, and Health Care Assistants.
- We work closely with other community services, acute trusts, and social services to ensure patients receive the right care at the right time.
Who is it for?
- Adults in West Kent who need urgent nursing care at home to avoid hospital admission or to support discharge from hospital.
- Patients requiring unscheduled nursing care, including those at the end of life.
Cost: This service is free of charge for eligible patients.
What people say: Patients and families consistently praise the team for their kindness, professionalism, and the peace of mind they provide during difficult times.
Categories:
Leaving hospital
Day to day helping hand
Managing a long-term health condition
Additional needs catered for:
N/A
care,health support,community support
Who can refer:
Self referrals only