Social Services

Derbyshire County Council offers a dedicated referral service for GPs, health professionals, and multi-agency staff to support adults in need of social care, home adaptations, and equipment.

This service is designed to make it easy for professionals to refer individuals who may benefit from:

• Social care support
• Home adaptations and equipment

Key features:

• Referrals are screened the same day (Monday to Friday, 9am–5pm) by the Adult Care Assessment and Triage Team (ACATT).
• Professionals can attach supporting documents (e.g., reports, photographs) to help with the referral process.
• Guidance is provided for cases involving safeguarding concerns, assistive technology needs, and emergency out-of-hours support.
• Emergency out-of-hours support is available countywide from 5pm to 9am on weekdays and 24/7 on weekends and bank holidays.

How to access:

• Use the online referral form for routine professional referrals.
• For urgent or emergency situations, contact the out-of-hours team by phone.
• For safeguarding concerns, use the dedicated safeguarding referral form via the Derbyshire Safeguarding Adults Board.

Additional support: The council encourages professionals to explore self-help resources and information tools available on their website, which may help clients while their referral is being processed.

Contact details for advice or urgent support:

• Telephone: 01629 533190
• Minicom: 01629 533240
• Text: 86555
• Email: contact.centre@derbyshire.gov.uk
• Address: Adult Social Care, Derbyshire County Council, County Hall, Matlock, DE4 3AG

Cost: There is no charge for making a referral.

Availability: Routine referrals are processed during office hours. Emergency support is available outside these times.