Our team of advisors offer free energy advice to help you stay warmer and healthier in your home.
We can help you if you are:
- Living in a cold, damp or draughty home.
- Only heating part of your home.
- Not sure how to use your heating system or find it confusing.
- Have a broken heating system.
- Struggling to afford your gas or electricity bills.
- Owe money to your gas or electricity supplier.
- Having billing or meter issues, or other disputes with your energy supplier.
- Interested in getting funding for insulation or to upgrade your heating system.
- Accessing grants and other financial support you’re entitled to.
- Struggling with the cost of your water bill.
We can help
If you want some general advice that anyone can access check out our advice pages. These cover a range of topics from simple changes to save energy and reduce your energy bills, to troubleshooting problems like damp and mould. Or see them all here.
Energy advice line
If you need detailed or tailored advice, CSE’s friendly energy advisors offer free, impartial energy advice on the phone.
If you are in Somerset, call 0800 038 5730
Our office hours are 9am to 5pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.
You can also email us at safeandwarmsomerset@cse.org.uk or fill out the contact form below.