Turn2us is a national charity providing practical help to people who are struggling financially.
Turn2us helpline
Not everyone can go online or use devices like computers, laptops or smartphones. We want anyone facing financial challenges to be able to access the help available to them.
We support people over the phone by completing our online tools on their behalf, we then post, email or text them their results. We show people what they can apply for and empower them to take the next steps to access help. If you don’t speak English or it is not your first language, we can use a translation service to make sure you get the help available to you. Just let the adviser know when you are connected.
We can:
- Help you complete a benefit calculation
- Help you find grants
- Find an adviser to help with benefits, debt, housing & legal issues
- Use web chat for help with our tools
We can’t:
- Give immediate money or emergency funding
- Give benefits advice or tell you what to do
- Provide emotional support
- Advocate on your behalf
- Change benefit decisions
- Offer advice on appeals
Contacting the helpline
Call us on: 0808 802 2000, 9.00 am - 5.00 pm Mondays-Fridays.