Scope's Helpline offers free, independent, and impartial advice and support for disabled people and their families across England and Wales.
Our friendly advisers can help you with a wide range of topics, including:
- Benefits
- Money and finance
- Social care
- Work
- Equipment and assistive technology
- Housing and home adaptations
We can also connect you to other information providers and Scope services in your local area.
How to contact us:
- Phone: 0808 800 3333 (free from UK landlines and mobiles)
- Email: helpline@scope.org.uk
- Textphone: Dial 18001 then 0808 800 3333
- Live chat: Available on our website (currently being tested)
Opening times:
- Monday to Friday: 9am – 6pm
- Saturday: 10am – 6pm
- Most bank holidays
Accessibility: We offer video calls with British Sign Language interpreters and can arrange calls in your preferred language with an interpreter. Information can be provided in your preferred format where possible.
What you can expect:
- Polite, friendly, and professional support
- Accurate, evidence-based information
- Confidentiality (unless safeguarding or legal disclosure is required)
- Signposting to specialist or local services if needed
Who is this for? Disabled people and their families in England and Wales.
Cost: This service is free to use.
Disclaimer: The helpline does not provide medical or legal advice, case work, advocacy, or crisis listening services. Information is for guidance only and not a substitute for professional advice.
We support disabled people and their families