Rapid Response / Urgent Care Service

This service provides a two-hour response within the community to prevent avoidable hospital admissions for deteriorating patients or those experiencing a crisis such as carer breakdown.

We provide a multidisciplinary service consisting of advanced nurse practitioners, registered nurses, physiotherapists, occupational therapists and healthcare support workers. For patient’s recovering from ill health a programme can be devised to promote independence, wherever possible. This may entail providing equipment to assist with activities of daily living. The team provides their services within the patient’s own home setting or in an intermediate care bed.

In addition to this, the service supports the discharge to assess from hospital model, consisting of a home visit within two hours of arrival home from the acute hospital supporting early discharge. This service is available seven days a week 8am to 8pm. The service is delivered by registered nurses and care support staff. The service works in close partnership with both social and primary care services.

Examples of Urgent Care service provision
Inter-professional assessment and treatment, enabling the individual to remain in their own home, wherever possible
Client rehabilitation to maximise mobility and independence following a fall, exacerbation of existing conditions and acute episodes
Thorough falls assessment
Assessment for admission to community hospital bed
Personal care package for up to maximum 3 days
Providing crisis care at a patient’s end of life
Urgent changing catheters, administering drugs via syringe pump, providing IV antibiotics, urgent wound management, and any other physical clinical intervention requiring urgent attention to prevent an avoidable acute hospital attendance

Categories:
Leaving hospital
Activities for older people
Adult carers advice and support
Carers support groups
Young carers support
Managing a long-term health condition
Services for older people
Support for carers
Additional needs catered for:
N/A
care,health support,nurse care
Who can refer: Self referrals only
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